I can't download a resource!

No problems, we're here to help! Let's try the following...

Are you logged into the site correctly? Try refreshing your screen and check that your username is displayed in the top right-hand corner of the page.

Not working? 

Is this resource available within your subscription level? If not, you may need to upgrade here.

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Are you registered with more than one email address? Could your subscription be set up with an alternative email? Check your personal details and subscription level

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Do you have a PDF reader? Download Adobe Reader, or Foxit Reader for free. 

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Try installing a different web browser. Find out which browser you're using. We would recommend you try changing to either Google Chrome or Firefox

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Clear your browsing history and cache to access the most up to date version of our website. 

Not working? 

If the resource is contained within a zip pack, you may need to download 7Zip. If you are using an Android device (phone/tablet), you can download AndroZip in order to access the resources within our packs. If you are using an Apple device, you can download iZip

Not working? 

If the resource is a Flipchart file, the resource requires a program called ActivInspire register here. Or alternatively, you can download the PowerPoint version - we try to make a PowerPoint version of Flipchart resources where available. 

Still not working? 

Please get in touch with our lovely TwinklCares team, so we can help you!





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