I can't download a resource!


No problems, we're here to help! Let's try the following...

  • Are you logged into the site correctly? Try refreshing your screen and check that your username is displayed in the top right-hand corner of the page.

    Not working?

  • Is this resource available within your subscription level? If not, you may need to upgrade here.

    Not working?

  • Do you have a PDF reader? Download Adobe Reader, or Foxit Reader for free.

    Not working?

  • Try installing a different web browser. Find out which browser you’re using. Try changing to either Google Chrome or Firefox.

    Not working?

  • Clear your browsing history and cache to access the most up to date version of our website.

    Not working?

  • If the resource is a pack, you may need to download WinRAR (click on the first link on the page.) If you are using an Android device (phone/tablet), you can download AndroZip in order to access the resources within our packs. If you are using an Apple device, you can download iZip.

    Not working?

  • If the resource is a Flipchart file, the resource requires a program called ActivInspire register here. Or alternatively, you can download the PowerPoint version - we try to make a PowerPoint version of Flipchart resources where available.

    Not working?

Please get in touch with our lovely TwinklCares team, so we can help you!



« Back to FAQs

Already a Member? Log In