I'd like more information on why the Twinkl site is secure

We take privacy and security extremely seriously at Twinkl. This FAQ is intentionally technical, if you'd like a non-technical explanation of security and the Twinkl site, we'd recommend you read the 'Is this site secure?' FAQ (just click back to access it).


The Twinkl site features absolutely no advertising.

If you are seeing advertising when you visit the Twinkl website, this is being added by a third party. Common third parties include browser add-ons, toolbars, locally installed software on your PC (both benign and malicious) and ISP advertisement injection. We'd recommend you take action to understand and eliminate the source of advertising, as not doing so may cause you further problems with your computer and could potentially jeopardise your security and privacy.

If you are an user within a school or business, you should contact whomever is responsible for supporting your IT in the first instance; we're happy to assist and the best way we can do this is if you report your concerns to your local contact first. If you are someone responsible for ICT administration within a school, Education Authority or Grid For Learning context and wish to discuss any concerns you have, or have had reported to you, then we'd love to hear from you. If you are an end-user using your home PC, we can also offer advice and guidance if you contact us

Website Vulnerabilities and Malicious Content (Including Viruses and Malware)

We carry out scheduled and continuous malicious content and vulnerability scans of the website infrastructure. If you are worried about a specific issue then we'd love to chat with you!

Encryption & Secure Login

Any personal or login information you enter on the website is both securely stored and encrypted when sent. We adhere to industry standards, employing strong commercial SSL encryption to give assurance that interactions are secure, private, and tamper-proof. You can validate the current status of our SSL Encryption, which applies to both the sign-up and log-in pages, in three main ways:

- Simply click on our Norton Secure Site Seal which appears in the footer of every page (displayed below too). This will confirm the status of our SSL Certificate, plus you can also find contact information for our Certificate Issuer and Certificate Authority.

- Visit either www.twinkl.co.uk/sign-in or www.twinkl.co.uk/sign-up and inspect the certificate from within the browser.
- Use an SSL Checking service to verify our SSL certificate.

Web Filtration, Access Blocks and Access Issues

Access issues to the Twinkl website can be very frustrating for educators who rely on our resources to help them to provide the very best education. We recognise this and do all that we can to proactively and responsively ensure access to the Twinkl website infrastructure is possible. Examples of access issues are very rare, mainly because whilst Twinkl has no control over end-user systems, we enjoy good relationships with those who do and they invariably understand the necessity of Twinkl to their user-base.

If you are a user experiencing difficulties we would always recommend that you get in contact with both us, and your local ICT responsible party. Typically within a school context, this is your local ICT administrator, your LEA support team and/or your educational learning network support team (E.G. Grid For Learning / Regional Broadband Consortiums). This allows us to ensure everything within our control is optimal, freeing up administrators to focus on addressing access issues under their control. If you reach out to us, we will typically ask you to provide us with a screenshot to help us best understand your access issue, and may request further technical information so we can best liaise with your ICT contact to resolve the issue.

If you are an ICT responsible party, we'd love to speak to you if you are concerned about the Twinkl website or are considering restricting access to it. A few resources that can be helpful for confirming the legitimacy and security of the Twinkl website (www.twinkl.co.uk, m.twinkl.co.uk and resources.twinkl.co.uk) from a filtration perspective are as follows:

- Consult your local wider Grid For Learning, Regional Broadband Consortium or contracted upstream filtration provider (for example Atomwide WebScreen) for support in your decision. Usually there are nominated contact details available for you to do this, plus opportunities for training around the filtration systems your GFL offer. These entities work hard to ensure school networks are secured and your educational environment's ICT is optimal.

- Google - the Google Safe Browsing Site secure status checker is a really useful go-to tool. Google is the world's most popular search engine and takes very seriously its responsibility to ensure that visitors who use its search engine to find and access websites are protected. Google tend to be the quickest entity to notice and alert users to a problem with a website.

- Intel Security / McAfee Trusted Source - Intel recently acquired McAfee and are now known as Intel Security. McAfee is a household name and their security products and services are very popular across the global markets and geographies. You can securely query their classification database online here.

- Norton Safeweb - Norton are another household name security product and services vendor. You can securely query their classification database online here.

- TrendMicro - Trend are another very popular security product and services vendor. They have one of the largest domain-reputation databases in the world supporting products which are used to protect UK critical national infrastructure/services. You can securely query their classification database online here.

- Bluecoat/WebPulse - Bluecoat are a major provider of internet filtration services. They provide enterprise services to clients who deliver UK critical national infrastructure, their web filtration service is also behind the popular "K9" schools and home user web filtration software. You can securely query the Bluecoat/WebPulse classification database online here.

- Sonicwall (owned by Dell) - Sonicwall are another a major provider of content filtering. You can query the Sonicwall classification database online here.

- Junipier/SurfControl - Juniper/SurfControl are another a major provider of content filtering. You can query the Juniper/SurfControl classification database online here.

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